3 Ways Mobile POS Tablets Can Increase Customer Satisfaction in Your Restaurant
Mobile POS tablets for restaurants have become very popular lately, and it’s not hard to see why. In addition to increasing return on investment and profits, they also increase customer satisfaction.
Ease of Use
For servers, anytime you can make their job easier, they will thank you. Your customers will too, because your server will be less stressed and that will carry over into better service, which is the ultimate goal. Enter mobile tablet POS systems. They might just be the key to helping your servers achieve piece of mind and encouraging your customers to visit most often. That’s because using a mobile POS tablet is relatively simple. These mini-versions of a POS (some with the same features as their more robust counterparts) fit comfortably onto a mobile screen. They are set up to be incredibly easy to use and servers can likely take orders within just a few moments by tapping swiftly through the various menus.
Fewer Mistakes
Mistakes are never something a customer wants to deal with, especially when the goal is to go out and relax by having someone else cook and serve the food. Mistakes can and do decrease customer satisfaction overall. Mobile POS tablets cut down on mistakes in a number of ways including:
- Servers can double-check the order with guests before they send it to the kitchen.
- Kitchen staff don’t need to worry about misreading damaged or poorly written paper tickets.
- Order loss is reduced without the need to run the ticket back to the kitchen.
Shorter Wait Times
With all this efficiency because the mobile POS tablet is easier to use and fewer mistakes happening, tables turn over faster. That means that incoming customers don’t have to wait as long to sit down and start their own relaxing experience.
Adopting mobile POS tablets will make your customers happy that they visited your restaurant which can also increase your bottom line.